FAQs
- The easiest way is just to get in touch to discuss your needs and give us some basic information. Call us on 01275 877844 or 01934 900525. Alternatively, you can email info@yeates.co.uk or fill in our ‘get a quote’ form here. Usually we will arrange a time to come and visit you so that we can assess your requirements and provide you with a written quotation. If you would then like to proceed, we ask you to follow our bookings procedure as detailed here.
- Boxes are free to all customers who book a removal with us. However, if you take your boxes before you pay and book your removal, we ask that you to pay for them. You are then refunded the cost of those boxes once you have booked and paid for your removal. This is to make sure that people who are not customers do not have access to free boxes. Once you have finished with your boxes following your move, we ask for them to be returned so that we can re-use them.
- There is a useful video clip about this topic on our packing page. You can see it here. We also have an information sheet which gives detailed instruction about how to pack your goods. You can see it here. If you are concerned about how to pack a particular item/s then please call us and we will arrange for one of our trained removal team packers to talk you through it. Alternatively, we can pack just a few of the trickier items, leaving you to do the rest.
- The first thing to remember is that our removal teams are professionally trained and what they like most is just to be able to get on with their job. Therefore, it really helps if you can make access to your property as easy as possible. This might include coning off parking in front of your house the night before (we have cones you can borrow), clearing snow or ice in very bad weather or just making sure that your pets and children are safely out of the way. We understand that some people might not be mobile enough to shovel snow or even put out cones so please don’t worry if you can’t, we will deal with the situation when we arrive. Our teams are very capable and efficient.
- Yes, this is common scenario and we often move only part of someone’s possessions and store the rest until they have found a property to buy. Goods are stored in our secure warehouse which has digital CCTV, intruder and fire alarms as well as an independent security company and emergency services response.
- We are no longer operating under Covid 19 measures. However, if you, or anyone in your household, has any health issues which need to be taken into consdieration please discuss this with us when you book. This will ensure that any special arrangements can be catered for.
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